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Contact Us
To schedule an appointment call the office or book online via our secure booking system.
Got an enquiry?
Send through a message.
This form is for general inquiries only.
If you need urgent medical attention please dial 000.
Office Hours
Monday 9.00am – 5.00pm
Tuesday 8.00am – 5.00pm
Wednesday 9.00am – 5.00pm
Thursday 9.00am – 5.00pm
Friday 8.00am – 5.00pm
Saturday 9.00am – 1.00pm
CLOSED PUBLIC HOLIDAYS
Find Baby Steps here
- 08 9387 2844
- fax 08 9387 6704
- Level 1/50 Subiaco Square Rd, Subiaco WA 6008
- admin@babystepshealth.com.au
After Hours Care
For care outside of business hours, you may wish to contact Doctors On Demand.
In emergencies, call 000.
Results of Patient Feedback Survey
We listened to you.. and we are committed to improving patient care.
At Baby Steps Health centre, we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful.
A meeting of our administration team was scheduled to discuss ways of improving waiting times.
We have held a meeting with all the providers at Baby Steps to discuss ways to improve patient privacy.
We have made changes to our booking system to make online bookings simpler for patients.
Feedback and Complaints
If you have feedback or wish to make a complaint, we encourage you to contact us so we can work with you to resolve the matter.
How to Provide Feedback or Make a Complaint
You can contact Baby Steps by:
Email: admin@babystepshealth.com.au
Phone: (08) 93872844
In person: Speak with our reception team during opening hours
If your concern relates to a specific practitioner, we can assist in directing your feedback appropriately, as practitioners consulting at Baby Steps operate as independent clinicians.
All feedback and complaints are handled confidentially and in accordance with our privacy obligations.
What Happens Next
We will:
Acknowledge your concern promptly
Listen carefully to understand the issue
Review the matter appropriately
Provide a response within a reasonable timeframe
Our aim is always to resolve concerns respectfully and constructively.
External Complaints
If you are not satisfied with the outcome, you may contact the relevant external body:
Health and Disability Services Complaints Office (HaDSCO)
Phone: 1800 813 583
Website: http://www.hadsco.wa.gov.au