About Baby Steps
Visitor & Patient
Information
New Patients
If it’s your first time at Baby Steps…
New patients will receive an SMS after booking an appointment, instructing them on how to fill in a New Patient form. This online form needs to be completed prior to arrival.
A guide to your appointment
General Practitioner appointments are available in 15 or 30-minute lengths. There is an option to book back-to-back appointments if extra time is required. If your specialist requires any more information, you will receive the relevant forms via SMS to complete prior to your appointment.
Cancellations
If you need to cancel or reschedule your appointment, please provide us with no less than 24 hours notice. In emergency situations, notice must be received by 8am on the day of the appointment. Without such notice, the full cost of your appointment will apply.
Telehealth
Most practitioners offer Telehealth services; you can find out more about Telehealth here.
Costs & Rebates
Health providers at Baby Steps set their own prices at their discretion; details are available when booking with each specific provider.
Patients are privately billed according to appointment length and practitioner direction.
For a complete guide to billing at Baby Steps click here.
Parking at Baby Steps
Baby Steps has the advantage of being close to two free parking areas; Woolworths offers 90-minute free parking to Woolworths’ customer, while Coles offers 3-hour free parking to Coles’ customers.
Directions from Woolworths carpark
If parking in Woolworths’ underground lot, take the escalator up to the plaza and head towards the large building to the right of the train station.
Directions from Coles carpark
If parking at Coles, cross Station St and Baby Steps will be on your right before the train station.
Baby Steps is an escalator ride and a few steps from Subiaco train station. Visitors using public transport can practically step right into the building while remaining undercover, whatever the weather.
Staying safe protocols
There are currently no government enforced restrictions relating to COVID-19. If you would like your practitioner to wear a mask, please let the receptionists know. We ask that everyone uses the hand sanitiser available on entry to the building.
Cold or flu symptoms
If you have cold and flu symptoms on the day of your appointment, notify reception as soon as possible. You may be able to make a Telehealth appointment, which reception can arrange for you. Should you need to be seen in person, please call reception before entering the building. They will explain where to go, so that we can protect the babies in our waiting room. You will head straight into a private room, where your practitioner will come to when they are ready.
Special Requests
We want our services to be universally accessible. If there are any special accommodations we can make for you in advance, please let us know by calling the Baby Steps reception.